Resume

Commercial Landscape Services, Various Projects, November 2014 - present

• Develop and maintain interactive role-based eLearning for various system implementations, role-specific onboarding, interview skills, and anti-harassment compliance trainings using Adobe Captivate, Articulate Storyline, and Vyond animation

• Developed multiple nationwide, instructor-led and Train-the-Trainer programs with deliverables including storyboards, design documents, interactive presentations, facilitator guides, participant guides, and post-program practice exercises on new Estimating process, Communication Skills, Sales, and Certified Trainer courses

• Learning Liaison between CRM subject matter experts and learning team; diagnose, plan, and implement learning solutions as system evolves

• Test, diagnose, and update courses during 4 LMS transitions from SuccessFactors to uPerform to Lessonly to LMS365

 

Healthcare Non-profit, Various Projects, Jan 2022 to Present

• Conduct front-end analysis and collaborate with SMEs to design and develop New Hire Onboarding

• Serve as LMS administrator to implement, distribute, troubleshoot, and track new eLearning courses

 

Communications and Learning Company, Various Projects, Nov 2018 to Present

• Developed storyboards and design documents for eLearning development team

• Reviewed, uploaded, and troubleshot eLearning drafts for final publication in LMS

• Researched and developed instructor-led presentations, facilitator guides, and participant guides for various soft-skills and pharma sales workshops

 

University Health System, Various Projects, April 2016 – October 2018

• Conducted on-site Training Needs Analysis using extant data review and SME interviews

• Developed interactive eLearning modules for ASPIRE values initiative branding, Addressing Discrimination, and Conflict of Interest using Adobe Captivate

• Developed Participant and Facilitator guides for ILT Change Management course

 

Major West Coast Electric Company, Oracle Customer Care & Billing, April – October 2017

• Developed interactive eLearning modules for Oracle Report Foundations, OneSource Foundations, Customer Contacts, and Customer Setup and Maintenance courses

• Developed Participant and Facilitator guides for ILT Program Foundations for Billing

 

Timekeeping Software Company, October 2016 – February 2018

• Conduct comprehensive Needs Analysis to propose online training solution to relieve Help Desk staff workload

• Developed interactive eLearning modules for custom software using Adobe Captivate

• Structured Canvas LMS to track client engagement and credentialing system

 

Major Food Supplier, Peer to Peer Team Training, June 2016 – March 2017

• Project Manager: supervised the development of multiple eLearning modules and maintained client relations during a fast-paced project with tight deadlines. Project completed on time and under budget.

• Record and edit voice over for interactive eLearning modules using Audacity

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Climate Technology Company, Various Projects, Aug 2014 - April 2016

• On-site Senior Instructional Designer for Canada Oracle R12 implementation

• Develop and facilitate Instructor-Led, Train-the-Trainer, and interactive eLearning modules for Oracle Rl2 products using Oracle UPK and Tutor

 

Major Bank, May 2015 - November 2015

• Developed interactive eLearning course for financial management tool using Oracle UPK

• Edited html and xml application overlay "Help Text" pages for customized processes

 

Major Technology Company, Captivate Training Course, May 2015

• Designed, developed, and delivered two 4-hour virtual instructor-led workshops on Adobe Captivate

• Developed print job aids for continued practice

 

Major Elevator Co, Supplier Portal/JD Edwards Implementation, Feb 2014 - Aug 2014

• Conducted on-site Front-End Analysis and Training Needs analysis to determine scope of project, risks, audience, gap, and change management necessities

• Collaborated with Subject Matter Experts to create comprehensive design documents with detailed process flows for Supply Chain Management courses

• Developed and delivered web-based, instructor-led, train-the-trainer, and virtual training materials

 

Local Community College, Feb - Oct 2012

• Conducted training needs analyses to identify faculty and student technology needs across multiple departments, and developed strategies to meet those needs

• Collaborated with faculty to design, develop, and implement online courses using BlackBoard Learn

• Collaborated with administrators and faculty to develop policies, procedures, and documentation standards for online and distance learning programs

• Wrote grant proposal for the Department of Defense to collaborate with local military personnel in creating online and face-to-face language training for deploying Marines

 

Centro PanAmericano de ldiomas, Costa Rica, Dec 2011 - Jan 2012

• Conducted Front-End Analysis on network, registration, admissions, and courses

• Worked with multi-cultural project team to design and implement surveys, placement exam, registration process, Moodle website

• Designed and developed Live Online Conversation Class Program

• Developed job-aids and videos to assist students while navigating within Moodle

• Evaluated online foreign language learning pedagogy and course implementation